Welcome to the Frequently Asked Questions (FAQs) page of Mint Cards & Collectibles. We have compiled a list of common questions and provided answers to help you navigate our website and understand our services better. If you have any additional inquiries, feel free to contact us directly.
Shopping Information
What Shipping Methods Are Available?
We offer Australia Post tracked shipping Australia wide on all sealed products. No matter where you are located in Australia, we will ensure that your order is safely delivered to your doorstep.
Are your products authentic?
Yes, we take great pride in offering only authentic and officially licensed products. We source our products directly from authorised distributors and manufacturers, ensuring their authenticity and quality.
Do you offer pre-orders for upcoming releases?
Yes, we offer pre-orders for highly anticipated TCG releases. Pre-ordering allows you to secure your desired products in advance and ensures you won’t miss out on limited edition items. Keep an eye on our website and social media channels for pre-order announcements.
Do you have a physical store?
Currently, we operate as an online-only store. However, we strive to provide exceptional customer service and support through our online platform. If you have any questions or require assistance, please don’t hesitate to reach out to us.
Do You Ship Internationally?
Currently we do not offer international shipping due to the higher costs on heavy/bulky items. You are welcome to follow our social media accounts in case this changes in the future.
Can I return or exchange a product?
We strive for customer satisfaction. If you receive a damaged or faulty product, please contact us within seven (7) days of receiving your order to arrange a return or refund. Please review our Returns and Refunds policy for more information.
Can I track my order?
Yes, we provide order tracking for all shipped orders. Once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and progress of your shipment.
Payment Information
What Payment Methods Are Accepted?
We accept various payment methods, including major credit cards (Visa and MasterCard), PayPal, and bank transfers. All payments are processed securely to protect your sensitive information.
Do you offer Buy-Now-Pay-Later services?
We currently do not offer BNPL services, however, you are welcome to follow our social media pages in case we make an announcement offering these payment options in the future.
If you have any other questions or concerns that have not been addressed above, please do not hesitate to contact us directly. Our team is ready to assist you with any inquiries you may have.
Thank you for choosing Mint Cards & Collectibles. Happy collecting!